ShowPay Help Center

ShowPay customer support guide

Where can I find ShowPay support?

Use the support option provided by your signed-in account or by the account service you registered with. Check the destination before opening an external link.

What information should I prepare?

Describe the issue and when it happened. For a transaction question, retain the transaction reference and status. Do not publish private account information.

What should I never share?

Keep your password, OTP, MPIN and recovery codes private. This guide does not collect credentials or payments. A support email address or Telegram contact should be used only after its ownership has been verified.

Password and login help · USDT help

ShowPay Login

Choose the right help path

Cannot sign in

Check the phone number, password and website address, then use the recovery option from the login page.

Deposit is pending

Review the dashboard status, payment reference or blockchain transaction ID before trying again.

USDT question

Confirm the network, complete address and required confirmations using the current account screen.

Information to keep ready

For a clear account or transaction enquiry, keep non-secret details such as the approximate time, displayed status and transaction reference ready. Never include your password, OTP, MPIN, recovery code or full private credentials in a support message.

Take note of the exact error or status text.
Confirm whether the issue occurs before or after login.
For blockchain transfers, keep the public transaction ID.
Avoid sending the same payment again until its status is clear.

Account safety reminder

A genuine help process should not require your current password or MPIN. If someone asks you to transfer funds to “unlock” support, stop and verify the request through the information available inside your account.

Keep screenshots limited to the part that shows the error and hide phone numbers, balances, wallet addresses or other private details before sharing them. Clear information helps explain the issue without exposing the account.